Center Manager
The Center Manager is a highly organized, self-starter responsible for the daily operations of the property, ensuring a welcoming and professional environment for members, clients, and visitors. The Manager will live and further our Ohana culture. This full-time, on-site role requires a proactive approach to property management, membership sales, member relations, office administration, and customer service. Key responsibilities include overseeing member inquiries, scheduling and managing conference room reservations, maintaining office supplies, and ensuring the overall cleanliness and functionality of the space.
Hours are Monday – Friday, 8 AM – 5 PM
KEY RESPONSIBILITIES
Member & Guest Experience
- Serve as the primary point of contact for members ensuring timely and professional resolution of inquiries and concerns.
- Provide excellent customer service to members, member’s clients, clients, and guests to maintain positive relationships.
- Conduct property tours for prospective members, highlighting key features and amenities.
- Greet visitors including our clients, member’s clients, and guests professionally and manage sign-in/out procedures.
- Politely ensure guests stay on schedule for conference room reservations leveraging good communication and conflict resolution skills.
- Develop and host member events to further entrepreneurial opportunities.
Facility & Office Management
- Walk through the facility daily to ensure cleanliness, organization, and operational efficiency.
- Oversee mail sorting and distribution for members.
- Clean coffee machine as needed.
- Run and empty dishwasher and generally ensure a clean and welcoming space.
- Track copier utilization and liaise with vendors for supplies and repair.
- Maintain and order office supplies as needed.
- Ensure the proper scheduling, setup, and cleanliness of conference rooms before and between meetings, including signage and refreshment provisions.
- Respond to phone calls and inquiries in a timely and professional manner.
Operational Oversight
- Monitor and enforce business center guidelines, member service agreements, and building/property rules ensuring compliance with policies and procedures.
- Identify and address minor maintenance issues or escalate to appropriate personnel.
- Assist in coordinating building services such as cleaning, maintenance, and repairs.
QUALIFICATIONS & REQUIREMENTS
- A commitment to exceptional customer service and member satisfaction is required.
- Excellent communication skills (verbal and written), with the ability to interact professionally with members, vendors, and guests is essential.
- Advanced organizational and multitasking abilities are required to manage daily operations efficiently.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general office technology required.
- Yardi Kube and HubSpot experience is a plus.
- Professional demeanor that represents the organization positively is necessary for success.
- Must be comfortable in a full-time, on-site role with daily physical activity.
EDUCATION & EXPERIENCE
- Three (3) to five (5) years of related experience in a customer service environment
- 1-2 years of event planning or hospitality experience preferred
- High school diploma or GED required, some college preferred
KNOWLEDGE, SKILLS, ABILITIES
- Reliability, organization, and attention to detail
- Customer service and communication
- Critical thinking skills
- Ability to multi-task and time management
- Moderate computer/office skills utilizing Microsoft Office and Outlook
PHYSICAL REQUIREMENTS
The physical demands described here represent those an individual must meet to perform the essential functions of this job successfully.
- Ability to sit for extended periods while working on a personal computer
- Sensory abilities including eyesight, hearing, and dexterity are required for this role
- Ability to stand and walk the center multiple times a day
- Ability to lift 20 pounds without assistance
- Ability to lift up to 50 pounds with assistance
We offer 25-28 combo holidays and PTO days!